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Conduct Risk and Customer Outcomes
Developing customer-centric approaches to retail banking through effective management of conduct risk, compliance processes, and product development and distribution
24-25 April 2014
London Hilton Canary Wharf, United Kingdom
- Conference Workshop
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A guide to using behavioural economics in the business framework
This workshop will enable participants to learn what the latest thinking from the FCA on behavioural economics is, what the potential implications for banks are and how this information can be collected and leveraged by banks in keeping with the regulatory environment. Delegates will have the chance to enjoy networking opportunities and refreshements halfway through the workshop
- Why You Should Attend
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Conduct Risk and Customer Outcomes
In the current environment, retail banks can no longer afford to take chances when it comes to conduct management. With the FCA devoting more attention to this issue than ever before and a loss of consumer confidence in high street banks, compliance and conduct risk is one of the hottest topics on the retail banking agenda for 2014. Banks are adjusting their business models to align them with the increasing focus on customer outcomes and need to meet a variety of criteria and challenges in order to do so
This marcus evans conference will look at what banks need to do to build a business which is truly focused on customer outcomes without sacrificing profitability. Risk frameworks and conduct management procedures will be examined in detail, demonstrating to delegates exactly what they need to do to put a strong conduct risk management program into practice. Participation from both conduct risk managers and those on the product development and distribution side will allow delegates to understand how the new focus on customer outcomes will affect every part of the bank’s business model and what needs to be done in order to meet these challenges.
- Key Topics
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- • Learn how to meet the challenges in retail banking posed by the new regulatory environment
- • Embed conduct risk management in the business at a strategic level
- • Discover how to maintain an increased focus on customer outcomes
- • Understand what you need to do to put a conduct risk management framework into practice
- • Identify where the risks lie in the product development cycle and how you can manage them more effectively
- Why Choose marcus evans?
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marcus evans specialises in the research and development of strategic events for senior business executives. From our international network of 63 offices, marcus evans produces over 1000 event days a year on strategic issues in corporate finance, telecommunications, technology, health, transportation, capital markets, human resources and business improvement.
Above all, marcus evans provides clients with business information and knowledge which enables them to sustain a valuable competitive advantage and makes a positive contribution to their success.
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- Voice of Our Customers
- Join the Discussion
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- Event Contact
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For all enquiries regarding speaking, sponsoring and attending this conference contact:
Dhilnawaaz Khan
101 Finsbury Pavement
London EC2A 1RS
Telephone: +44 (0) 20 3002 3242
Fax:
Email: dhilnawaazk@marcusevansuk.com