Conduct Risk and Customer Outcomes

In the current environment, retail banks can no longer afford to take chances when it comes to conduct management. With the FCA devoting more attention to this issue than ever before and a loss of consumer confidence in high street banks, compliance and conduct risk is one of the hottest topics on the retail banking agenda for 2014. Banks are adjusting their business models to align them with the increasing focus on customer outcomes and need to meet a variety of criteria and challenges in order to do so

 

This marcus evans conference will look at what banks need to do to build a business which is truly focused on customer outcomes without sacrificing profitability. Risk frameworks and conduct management procedures will be examined in detail, demonstrating to delegates exactly what they need to do to put a strong conduct risk management program into practice. Participation from both conduct risk managers and those on the product development and distribution side will allow delegates to understand how the new focus on customer outcomes will affect every part of the bank’s business model and what needs to be done in order to meet these challenges.