2nd Edition Lending Products and Processes in Retail Banking

In recent times, the retail lending business has become a competitive market given the emergence of start-ups and FinTech companies. These new entrants are presenting themselves as a major threat to retail banks given they can offer retail lending products at lower prices with more ease. For this reason, retail banks not only have to reassess the lending product design and prices they are offering but also the process in which they are employing to distribute these products to the market. Considering these alternative FinTechs are exempt from complying with banking regulations and do not harbour the vast amount of legacy systems present in retail banks, the process in which they distribute their lending products is faster and better ultimately leading to a far superior customer service than that provided by retail banks. This marcus evans event will examine how to optimise lending product design, pricing and process within the traditional boundaries of a retail bank to compete in this market and better the end-to-end customer journey.